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Privacy Policy

Privacy Policy

Effective Date: June 2025

At Kolice LLC ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This Privacy Policy applies to all users of our services, including visitors to our website, customers, and other individuals whose information we process in connection with our services.

This document contains specific sections for California residents and Brazilian users regarding their privacy rights under applicable laws.

1. Information We Collect

We collect several types of information from and about users of our services, including:

1.1 Personal Information

  • Contact Information (name, email address, phone number)
  • Demographic Information (age, gender, location)
  • Payment Information (credit card details, billing address)
  • Identification Information (driver's license, passport details)
  • Vehicle Rental Information (pickup/drop-off locations, dates, vehicle preferences)

1.2 Usage Data

We automatically collect information about how you interact with our services, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Search queries and navigation paths
  • Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Advertising

Microsoft Advertising, Yahoo App Publishing Advertising, Google Ads Similar audiences, Google Ad Manager and Google DV360

Personal Data: Tracker; Usage Data

Google Campaign Manager 360

Personal Data: geographic position; Tracker; Usage Data

Analytics

Google Analytics, Google Analytics with anonymized IP, Yahoo Advertising conversion tracking, MixPanel, Google Ads conversion tracking and Facebook Ads conversion tracking (Facebook pixel)

Personal Data: Tracker; Usage Data

Microsoft Advertising Universal Event Tracking

Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Universally unique identifier (UUID); Usage Data

Google Analytics Advertising Reporting Features

Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

Contacting the User

Mailing list or newsletter

Personal Data: city; country; date of birth; email address; first name; gender; last name; phone number; state; Tracker; website; ZIP/Postal code

Content performance and features testing (A/B testing)

Google Optimize 360 and Google Optimize

Personal Data: Tracker; Usage Data

Displaying content from external platforms

Google Fonts

Personal Data: Tracker; Usage Data

Infrastructure monitoring

Crashlytics

Personal Data: crash data; device information; Universally unique identifier (UUID)

Registration and authentication

Firebase Authentication

Personal Data: email address

Google OAuth

Personal Data: various types of Data as specified in the privacy policy of the service

Remarketing and behavioral targeting

Google Ads Remarketing

Personal Data: Tracker; Usage Data

Facebook Custom Audience

Personal Data: email address; Tracker

Tag Management

Google Tag Manager

Personal Data: Tracker; Usage Data

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, and security alerts
  • Monitor and analyze trends, usage, and activities
  • Personalize your experience and deliver relevant content
  • Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We may share your information with:

  • Service providers who perform services on our behalf
  • Business partners, including car rental companies and insurance providers
  • Legal authorities when required by law or to protect our rights
  • Third parties in connection with a business transaction

4. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access and receive a copy of your personal data
  • Right to rectify any inaccurate or incomplete data
  • Right to erasure of your personal data under certain conditions
  • Right to restrict or object to our processing of your data
  • Right to data portability
  • Right to withdraw consent at any time

6. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of data collection and sharing practices, request deletion of personal information, and opt-out of the sale of personal information.

7. Brazilian Privacy Rights (LGPD)

Under the Brazilian General Data Protection Law (LGPD), Brazilian users have rights regarding their personal data, including confirmation of processing, access, correction, anonymization, and deletion of personal data.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

Contact Us

Owner and Data Controller

Kolice LLC Sharjah Media City Sharjah UAE

Email: admin@hotelsgrab.com

Website: hotelsgrab.com

If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided above.

Last Updated: June 2025